Do you offer free delivery?

Sorry – unfortunately due to the cost of delivery we are unable to offer free delivery.

When will you despatch my order? How long is Delivery?

For non-wholesale customers please allow up to 72hours for despatch. Delivery depends on location, but for most locations on the East Coast of Australia it should take up to 2 days. More remote locations take longer.

What do you mean by “Organic”?

When we say organic we mean certified organic. What is the difference? Well certified organic means there is a certification body to ensure all aspects of the production is organic. In other words, the whole supply chain is organic. The certification is your assurance this process has integrity.

I would like to know more about the ingredients

You can always contact us at sales@watersteps.com.au

How do I setup a wholesale account?

Please fill in our wholesale inquiry form and we will contact you ASAP.

How do I login into my wholesale account to order?

Just use the login button at the top of the screen

What payment methods do you accept?

We accept VISA, Mastercard and EFT transactions

I have an error with my order or want to return an item

Please contact us at sales@watersteps.com.au